Last Updated: August 3, 2026
Syntene ("we", "our", "us") operates syntene.com and related digital concierge services (the "Service"). This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the rights you have over it. By accessing or using the Service, you acknowledge and agree to the practices described in this policy.
This policy applies to: (a) business clients who subscribe to the Service, and (b) visitors who interact with a Syntene-powered concierge on a client's website.
Our business clients operate their own concierge and are the data controller of the lead information their visitors provide - they decide why that information is collected. We act as a data processor on their behalf: we collect, store, and deliver that information solely to operate the Service and pass qualified leads to the applicable business.
We are the controller of the limited account information clients give us when they register (such as their email address, phone number, and business details).
Account & onboarding information: When you register a concierge, we collect your email address, phone number, business name and description, and a password (stored in a secure, non-recoverable hashed form). This is used to create and protect your account and to send service notifications.
Conversation data: When a visitor chats with a concierge, the conversation - including any name, contact details, and preferences the visitor shares - is collected and delivered to the business that owns that concierge. It is used exclusively for lead qualification and follow-up by that business.
Browser storage: We use your browser's local storage to preserve session state and a previously provided name for your convenience. We do not use advertising, tracking, or profiling cookies.
Usage metadata: Basic technical metadata (IP address, approximate device type, timestamp) may be processed by our hosting and security infrastructure to protect the Service from abuse, fraud, and attacks. We do not use this data to identify you beyond security purposes.
We do not sell, rent, or trade personal information. We do not use it for advertising or to build profiles for unrelated purposes.
Conversations are processed by third-party AI language models to understand visitor needs and to qualify leads. Only the minimum conversation content necessary is transmitted to those providers for the purpose of generating a response.
Our Service uses automated lead scoring to prioritise enquiries. This is a simple categorisation based on the information provided (e.g., completeness of contact details and stated intent). If you believe a decision affecting you was made unfairly, you may request human review by contacting us at [email protected].
AI-generated replies and summaries may contain errors. Concierge output is not professional, financial, legal, or medical advice, and should not be relied upon without verification.
Lead and conversation data is retained while the associated business account is active. Upon termination of an account, data is deleted within 30 days. Technical backups may persist for a short additional period before being securely destroyed. You may request earlier deletion at any time by contacting [email protected].
We implement industry-standard technical and organisational safeguards, including:
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security, and we will notify affected parties and regulators where legally required in the event of a breach.
Your information may be processed in regions where we or our service providers operate. Where personal data is transferred internationally, we rely on appropriate safeguards (including standard contractual clauses recognised by applicable law) to protect it.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, email [email protected]. We will respond within the period required by law and may ask you to verify your identity first. Visitors seeking access to data they provided through a concierge may contact the business they contacted directly, or ask us to facilitate.
We may send service-related messages (account status, billing, security) that are necessary and not optional. We may also send occasional communications about our products and services; you can opt out of these at any time using the unsubscribe link or by contacting us.
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us and we will delete it.
The Service may contain links to external websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
We may update this policy from time to time. The "Last Updated" date above reflects the most recent revision. Material changes will be highlighted on our website and, where appropriate, notified by email. Continued use of the Service after changes take effect constitutes acceptance.
Questions, requests, or complaints regarding this policy can be sent to [email protected].
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